(hospital & LABORATORY CUSTOM SOFTWARE APPLICATION SOLUTIONS)
LAB MASTER - BUY NOW | FAQ's | VIDEO TOUR | DOWNLOAD
DEMO | HELP
Q. What will I get after purchasing the software ?
A. Software will be delivered physically to your address. It will
contain Installation CD / Dongle and User Manual. However only Dongle
(USB Device) is most important as other things can be downloaded from
Q. I am not sure whether it take care of my
A. We strongly recommend the use of Demo Software before
purchasing. There is no difference between Demo Software and actual
software except the limitation of no of bookings. If you need
clarification of any point at Demo level you can mail us on firstname.lastname@example.org for
clarification but please don't buy if you have any doubts.
Q. What happens if my CD is broken /Lost or computer got
A. No need to worry at all. You can download Demo Software from our
website and just insert dongle into the system. It will run properly.
Your data might lost if you have not taken Backup.
Q. What happens if my dongle lost or break ?
A. We are sorry if dongle is lost or physically break you need to
purchase it again. You can apply for some discount if you can give
proof of stolen by giving FIR. that dongle will be disable permanently
and cannot run by Lab Master again.
Q. What happens if my dongle faulty ?
A.Dongle carries the warranty for one year. You need to courier us
the dongle and we will replace it free of cost within 1 year of
purchase. However after one year USD 50 + shipping charges have to be
paid but you need to send dongle then only it can be replaced. In any
case we will supply you the key no to makes thing smooth.
Q.What is after sales support ?
A. Lab Master is trouble free software doesn't requires any type of
support usually. For any queries you can mail on email@example.com.If problem is not solved by mailing we can have online session using Ammy
/ Teamviewer. Online session cost at USD 10 per sitting (unless
problem is solved).
Q. What is upgradation support ?
A. You can download unlimited updation uptil one year of purchase.
Just have to pay very nominal amount USD 50 to get it upgraded. In
case you encounter bug you can apply for free upgradation.
Q. Is there any refund policy ?
A. You can apply for refund with in one month of purchase. Refund
can only be made who buys from India or through credit card. To get
the refund you need to send the complete product including dongle to
our India office. Only then refund can be processed. Please try it
well before buying. If you purchase from local dealer you need to
request refund form him .We cannot force dealer to refund money.
Q. Is customization Possible ?
A. Customization is genrally not possible . You can make a request
customization at firstname.lastname@example.org . If it is feasible we will charge @ USD 15
per man hour. It is our sole discretion to accept customizations or